Warranty Policy
If you are experiencing a problem with a YASHICA purchase, please kindly read the information below to understand and determine if the issue is covered under YASHICA warranty.
1. YASHICA provides one-year warranty service from the date of purchase. Please keep the receipt or invoice of your purchase.
No warranty: 35mm film, including but not limited to: YASHICA Films, YASHICA Single Use Film Camera
1-year warranty: YASHICA Y35 Camera, YASHICA MF-1 Snapshot Camera, YASHICA MF-2 Super DX Camera, other digital products
2. The warranty card and original purchase receipt must be emailed to YASHICA at cs@yashica.com and/or presented to the YASHICA authorized service facility before any repairs can be made under warranty.
3. All costs, including but not limited to transportation, mail and incidental charges, in relation to repair work are at user's expenses.
4. Warranty does not apply to any of the following:
4.1 Damages arising from normal wear and tear; cosmetic damages including scratches or dents;
4.2 Damages caused by misuse, abuse, mishandling, misplacement, or alteration of the product or any usages that contradict with the instructions stated in the User Manual;
4.3 Products that have been disassembled, repaired or modified by person(s) other than YASHICA authorized service facility;
4.4 Losses and damages arising from accidents or natural calamities;
4.5 Damage caused as a result of improper transportation or packing/packaging when returning the product
5. If it is determined that the product is not covered under warranty, you will be required to confirm the quotation provided and pay for the repair. Once the payment is made, YASHICA will arrange for relevant repair/replacement.
6. If it is determined that the warranty covers the product's fault, such as manufacturing defect covered by the warranty, YASHICA will repair/replace your unit at no charge/free of charge. At YASHICA’s discretion, YASHICA will cover shipping costs. Communication will be carried out via email at cs@yashica.com
7. We reserve the right to modify these terms without prior notice.
For any enquiries, please feel free to email to cs@yashica.com
Address: Room 403, Floor 4, Shiu Fat Industrial Building, 139-141 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
YASHICA products are guaranteed against manufacturing defects one (1) year from the original date of purchase. YASHICA’s sole obligation in the event of defects during the said period is to repair or replace the defective part or product with a comparable part at YASHICA’s discretion. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. YASHICA assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from using this product. In no event YASHICA is liable for incidental or consequential damages relating to or resulting from using YASHICA products or any of their parts. Returns or replacement of parts and products may be subjected to shipping, handling, replacement and restocking fees.
If you have further questions or comments, please contact our customer support team - at cs@yashica.com.
Remarks:
If you have received incorrect, damaged or faulty items, please contact our customer care team within 14 days of delivery at cs@yashica.com with the order number in the subject line. YASHICA will verify if you are entitled to a refund or replacement if any initial faults are presented upon receiving your order. Shipping costs are the responsibility of the customer and are non-refundable. We highly recommend using a tracking service to return the goods.
Refund Policy:
We do not offer refunds or exchanges for change of mind.
All products purchased in YASHICA cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only.
Effective date: 2023 Dec 1