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Warranty Policy

If you are experiencing an issue with your YASHICA purchase, please read the following information carefully to determine if your issue is covered under YASHICA warranty. 

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For purchases made through YASHICA’s distributors, please contact them directly.

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1. YASHICA provides ONE-year warranty service from the date of purchase for certain products ONLY.

 

List of warranted products:

  • YASHICA Explorer;

  • YASHICA Vision;

  • YASHICA DigiMate;

  • YASHICA DigiPix 100;

  • YASHICA digiFilm camera Y35;

  • YASHICA MF-1 Snapshot Art Camera;

  • YASHICA MF-2 Camera Super DX;

  • YASHICA 2-in-1- 110° 4K HD Wide Angle & 15X Macro Lens;

  • And all other digital products.

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List of NOT warranted products:

  • All 35mm film products, including but not limited to: YASHICA Films and YASHICA Single Use Film Camera;

  • All accessories, including but not limited to: MicroSD Card, Card Reader and Tripod;

  • All merchandise.

 


2. The warranty card and original purchase receipt/invoice, containing the date of purchase and product name, must be emailed to YASHICA at cs@yashica.com and/or presented to a YASHICA authorized service facility before any repairs can be made under warranty. YASHICA reserves the right to refuse warranty service if any of these documents cannot be provided, or the information contained is incomplete or altered without YASHICA’s authorization.

 


3. All costs, including but not limited to transportation, customs, and incidental charges related to the repair work are at customer’s expenses.

 


4. The warranty does not apply to any of the following:
    4.1 Damage resulting from normal wear and tear;

    4.2 Damage caused by cosmetic damage (including but not limited to scratches or dents);
    4.3 Damage caused by misuse, abuse, mishandling, misplacement, or alteration of the product or any usage that contradicts with the instructions stated in the User Manual;
    4.4 Product that has been disassembled, repaired or modified by person(s) other than YASHICA authorized service facilities;
    4.5 Loss and damage arising from accidents or natural calamities (including but not limited to water damage, sand damage or dropping);

    4.6 Damage caused by the use of accessories not produced by YASHICA;

    4.7 Damage caused as a result of improper transportation or packaging not handled by YASHICA;

    4.8 Damages caused by virus infection during usage;

    4.9 Absence of warranty card and/or original purchase receipt/invoice containing the date of purchase and product name;

 

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5.  If it is determined that the product is not covered under warranty, you will be required to confirm the quotation provided and pay for the repair. Once the payment is made, YASHICA will arrange for relevant repair or replacement. 

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6.  If it is determined that the warranty covers the product's fault, YASHICA will repair or replace your unit at no charge/free of charge. At YASHICA’s discretion, YASHICA will cover shipping costs. Communication will be carried out via email at cs@yashica.com. Please review our Return & Exchange Policy for more details.

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7. We reserve the right to modify these terms without prior notice. 

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For any enquiries, please feel free to email to cs@yashica.com
Address: Room 403, Floor 4, Shiu Fat Industrial Building, 139-141 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

 

YASHICA products are guaranteed against manufacturing defects one (1) year from the original date of purchase. YASHICA’s sole obligation in the event of defects during this period is to repair or replace the defective part or product with a comparable part, at YASHICA’s discretion. Damage resulting from misuse, accidents, or normal wear and tear is not covered by this or any other warranty. 

 

YASHICA assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from YASHICA’s products. In no event will YASHICA be liable for incidental or consequential damages relating to or resulting from using YASHICA products or any of their parts. Returns or replacement of parts and products may be subjected to shipping, handling, replacement and restocking fees.

 

If you have further questions or comments, please contact our customer support team at cs@yashica.com. 

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Remarks: 

If you have received an incorrect, damaged or faulty item, please contact our customer care team within 14 days of receipt at cs@yashica.com, quoting the order number in the subject line. YASHICA will verify if you are eligible for a refund or replacement if any initial faults are presented upon receiving your order. Shipping costs are the responsibility of the customer and are non-refundable.

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Refund Policy: 

We do not offer refunds or exchanges for change of mind.

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All products purchased in YASHICA cannot be returned or exchanged. Exceptions for exchange will only be made for defective products only.

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Effective date: 30 Sept 2024

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