top of page

Warranty Policy

Warranty Overview

YASHICA products are designed to deliver reliable performance. If your product develops a defect in materials or workmanship under normal consumer use, YASHICA will provide warranty service according to the terms below.

​

This warranty applies only to eligible YASHICA products purchased by the original end-user consumer (“you”) from YASHICA or an authorized seller. This warranty is non-transferable. Products purchased from unauthorized sellers or non-YASHICA products are not covered. Valid proof of purchase is required for all claims.

​

List of Warranted YASHICA Products

  1. YASHICA 2-in-1- 110° 4K HD Wide Angle & 15X Macro Lens;

  2. YASHICA City 100, 200 and 300;

  3. YASHICA digiFilm camera Y35;

  4. YASHICA digiFilm

  5. YASHICA DigiMate;

  6. YASHICA DigiPix100;

  7. YASHICA EasySnap;

  8. YASHICA Explorer;

  9. YASHICA FX-D 100, 300 and S300;

  10. YASHICA x Hello Kitty Digital Camera DZ-100;

  11. YASHICA x Hello Kitty Mini Digital Camera;

  12. YASHICA x Hello Kitty DigiPocket Camcorder;

  13. YASHICA JOURNEY;

  14. YASHICA MF-1 Snapshot Art Camera;

  15. YASHICA MF-2 Camera Super DX;

  16. YASHICA micro SD card*;

  17. YASHICA x Peanuts Digital Camera;

  18. YASHICA x Peanuts Mini Digital Camera;

  19. YASHICA x Peanuts DigiPocket Camcorder;

  20. YASHICA Tank;

  21. YASHICA Vision

​​

List of Not Warranted YASHICA Products​

  1. All YASHICA 35mm Film products;

  2. All YASHICA Accessories, including all YASHICA Battery, Lens Cover/Cap, and Lens Strap, YASHICA USB Card Reader, YASHICA Hot Shoe Cover, YASHICA Explorer Helmet Mount Adaptor, and YASHICA Explorer Headband with Helmet Mount Adaptor;

  3. All YASHICA Merchandise, including all YASHICA Keychain, YASHICA Hoodie, YASHICA Crossbody Bag, and YASHICA Tote Bag;

  4. YASHICA QuickFlash;

  5. YASHICA RingLight;

  6. YASHICA Single Use Film Camera

​

What does the warranty cover?

This warranty covers manufacturing defects in materials and workmanship under normal consumer use. 

If a defect is confirmed, YASHICA will, at its sole discretion, repair the product, replace it with the same model, or provide an equivalent replacement if the original model is no longer available.

​

Replacement products are covered for the remainder of the original warranty period, unless otherwise required by applicable law.

​

If it is determined that the warranty covers the product's fault, YASHICA will repair or replace your unit at no charge/free of charge. At YASHICA’s discretion, YASHICA will cover shipping costs. Communication will be carried out via email at cs@yashica.com. Please review our Return & Exchange Policy for more details.

​

​

How long is the warranty period?

The standard warranty period is 12 months from the original date of purchase, unless otherwise specified for a particular product or market.

​

For customers in the European Union and the United Kingdom, this warranty is provided in addition to statutory consumer rights, which may include a minimum 2-year legal guarantee in the EU and additional rights under applicable UK consumer laws.

​

Where required by applicable law, YASHICA will comply with mandatory consumer protection regulations in the customer’s country of purchase or residence. Nothing in this policy limits or excludes rights that cannot be lawfully excluded.

​

*Warranty for YASHICA micro SD Card

YASHICA warrants that YASHICA micro SD cards are free from defects in materials and workmanship under normal use and in accordance with YASHICA’s user manuals, technical specifications, and published guidelines. The warranty period for YASHICA micro SD card is 12 months from the original date of purchase.

​

If a defect is confirmed during the warranty period, YASHICA will, at its sole discretion, replace the defective product; or provide an equivalent replacement product. This warranty is strictly limited to product replacement only.

​

This warranty does not cover:

  • Any loss, corruption, or recovery of data

  • Damage resulting from improper use, misuse, or use outside intended purpose

  • Use not in accordance with YASHICA instructions or specifications

  • Unauthorized modification, formatting, or partitioning (including MBR alterations)

  • Use with incompatible devices, software, or hardware

  • External factors affecting performance (e.g., host device limitations, card reader speed)

​​

Performance specifications (including read/write speeds) are maximum theoretical values based on internal testing and may vary depending on usage conditions. Such variations do not constitute a defect.

 

Please note that 1 GB = 1,000,000,000 bytes. Actual usable capacity is lower due to system formatting and file system allocation. Differences between stated and available capacity are normal and do not constitute a defect or grounds for warranty claims.

​

Where is the warranty valid?

Warranty service is available only through YASHICA, its authorized distributors, or authorized service partners. Service availability, processing location, and options may vary depending on the country or region of purchase.

​

Do I need to register my product?

Registration is required by filling out the warranty card that comes with the product (if applicable), which contains the warranty expiry date and serial number, and email it to us at cs@yashica.com alongside the original purchase receipt/invoice. The warranty will become effective once our team confirms your registration.

​

For faster support, we recommend keeping your proof of purchase, serial number, and purchase details ready before submitting a claim. These information are essential to file a claim.

​

What proof of purchase do I need?

Please provide the original purchase receipt or invoice showing the product name, purchase date, and seller name.

If the product was purchased through a marketplace, distributor, or retailer, YASHICA may request additional documents to confirm eligibility.

​

If customer is unable to provide their proof of purchase or if it is determined that the product is not covered under warranty, you will be required to confirm the quotation provided and pay for the repair. Once the payment is made, YASHICA will arrange for relevant repair or replacement.

​

YASHICA reserves the right to refuse warranty service if documentation is missing, incomplete, altered, or illegible.

​

How do I make a warranty claim?

If your purchase was made directly from www.yashica.com, please email our CS team at cs@yashica.com with your warranty card, original proof of purchase, product model, and a brief description of the issue. Our team will be able to assist you accordingly and we may ask for photos or video to help diagnose the problem before the product is returned for inspection.

​

If your purchase was made with one of YASHICA's authorized seller, customers are advised to first contact the original seller to determine whether the issue can be resolved under the reseller’s return policy. If the reseller does not provide a remedy, you may submit a warranty claim directly to YASHICA.

​

The warranty card and original purchase receipt/invoice, containing the date of purchase and product name, must be emailed to YASHICA at cs@yashica.com and/or presented to a YASHICA authorized service facility before any repairs can be made under warranty.

 

YASHICA reserves the right to refuse warranty service if any of these documents cannot be provided, or the information contained is incomplete or altered without YASHICA’s authorization.

​

What We Cover

YASHICA warranty service applies to defects caused by manufacturing issues under normal use only.

​

Covered examples include:

  • The product does not power on due to an internal defect.

  • Buttons, dials, ports, or controls stop functioning because of a factory fault.

  • The lens, screen, sensor, or internal electronics malfunction due to a product defect.

  • The charging or battery system fails because of a covered manufacturing issue.

  • Firmware or internal system errors are caused by the product itself, not by external devices or unsupported software.

​​

What We Do Not Cover

This warranty does not cover damage or failure caused by:

  • Accidental drops, impact, water, sand, fire, or other external damage.

  • Misuse, abuse, mishandling, misplacement, or alteration of the product or any usage that contradicts with the instructions stated in the User Manual;

  • Unauthorized repair, modification, or disassembly;

  • Accessories, chargers, batteries, cables, or memory cards not produced by YASHICA;

  • Normal wear and tear, including cosmetic marks, fading, scratches, and surface wear that do not affect function.

  • Consumable or replaceable parts, unless otherwise stated for a specific product.

  • Improper storage, transport, or environmental exposure.

  • Third-party software, apps, or devices that are incompatible or unsupported.

  • Loss of photos, files, settings, or data.

  • A removed, altered, or unreadable serial number.

​

YASHICA’s determination of warranty eligibility shall be final and binding, except where prohibited by law.

​

Service, Shipping, and Customs

All costs, including but not limited to shipping, customs, and incidental charges related to the repair work are at customer’s expenses. YASHICA is only responsible for the shipping fees if a replacement unit is determined necessary in a warranty claim.

​

Repair or Replacement

After inspection, YASHICA will determine whether the issue is covered under warranty.

If the issue is covered, YASHICA may repair the product using new or refurbished parts, replace it with the same model, or replace it with a comparable model if the original is no longer available.

Replacement products may be new or refurbished, depending on availability and local law. The replacement unit will be covered for the remainder of the original warranty period, unless otherwise required by law.

​

Dead-on-Arrival (DOA) / Incorrect or Damaged Items​

If you have received an incorrect, damaged or faulty item, please contact our CS team within 14 days of receipt at cs@yashica.com by following the steps below:

​

  1. Take a photo of the parcel you received with the waybill label clearly showing on the parcel packaging.

  2. Take a photo of all the item(s) you received and the faulty item(s).

  3. Email our CS team at cs@yashica.com within 14 days of receipt, with your order number and attach the photos taken when requested by our CS team. Our CS team will follow up your case as soon as possible.

 

YASHICA will verify if you are eligible for a replacement if any initial faults are presented upon receiving your order. Failure to report within this timeframe may result in denial of replacement. Shipping costs are the responsibility of the customer and are non-refundable. ​

​

We do not offer refunds or exchanges for change of mind. All products purchased in YASHICA cannot be returned or exchanged. Exceptions for exchange will only be made for defective products only.​

​

Data and Accessories

Customers must back up all data before sending products for service. YASHICA is not responsible for any data loss during inspection, repair, or replacement.

​

Governing Law

​This policy is governed by the laws of Hong Kong SAR. Nothing in this policy limits or excludes any rights that cannot be excluded under applicable consumer protection laws in the country of purchase. Where required by applicable law, YASHICA will comply with mandatory consumer protection regulations in the customer’s country of purchase or residence.

​

Legal Rights

This warranty is provided in addition to any rights you may have under local consumer protection laws.

If local law offers greater protection, that law will apply. Nothing in this policy limits rights that cannot legally be excluded.

​

Limitation of Liability​

YASHICA assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from YASHICA’s products. In no event will YASHICA be liable for incidental or consequential damages relating to or resulting from using YASHICA products or any of their parts.

​

Policy Updates

YASHICA may update this policy from time to time. The version in effect at the time of purchase will apply to your product, unless local law requires otherwise. We reserve the right to modify these terms without prior notice. 

​

Last updated: 21 April 2026​

bottom of page