Shipping Policy
Thank you for shopping at YASHICA. This page lists our Shipping Policy, including processing & shipping times.
Order and Shipment Confirmation
Once payment has been successfully received, orders will be processed and dispatched within 2–3 business days. Upon shipment, a confirmation email containing tracking details will be sent to the email address provided at checkout.
Please note that orders are not processed or shipped on weekends or public holidays in Hong Kong. Orders placed during these periods will be handled on the next available business day(s).
Change of Shipping Address
Customers are responsible for ensuring that all shipping details are accurate at the time of purchase.
Prior to your placing your order and being shipped, please make sure you cross check your contact information, including your shipping address, name and phone number.
If you believe you have made a mistake or want to cross check with our team, please email us at cs@yashica.com immediately. Any requested changes must be confirmed by our team before they take effect. Should you request to amend your shipping address after the order has been placed, your order will be delayed.
Once the order is shipped, we are unable to modify any shipping information.
If your order is not delivered due to an incomplete or incorrect address, you may request to have it reshipped for an additional HKD$30 within Hong Kong, or US$14 (~HKD $110) for international orders.
Worldwide Shipping Coverage Clarifications
We ship to most areas worldwide, except those prohibited by law or by courier restrictions. If you're uncertain whether we can deliver to your country, please email us at cs@yashica.com before placing your order.
Estimated Delivery Timeframes
Below is the estimated delivery times based on your shipping destination:
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United States, Europe: 7-16 business days
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United Kingdom, Australia, Canada: 5-15 business days
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Asia: 2-8 business days
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Rest of the World: 10-20 business days
Remarks: Business days do not include weekends or holidays.
*Please be aware that the shipping windows provided are estimates, and delivery dates cannot be guaranteed.
**The times indicated are based on average transit durations. Actual delivery times may be affected by various factors, including but not limited to customs checks, remote locations, weather conditions, and seasonal demand (particularly during the Black Friday and Christmas holiday period).
***Occasionally, international orders can take as long as 4+ weeks for delivery to remote destinations such as countries located in Mexico, Central & South America, Africa, India & The Middle East. Due to the limitations of our shipping system and of some international carriers, we cannot guarantee international delivery dates.
****Please note that deliveries to remote areas may take an additional 5 business days.
Shipment Not Received or Incorrect Items Received
Orders will be delivered by different assigned couriers, and delivery status is determined based on the carrier’s tracking confirmation.
YASHICA is not responsible for packages confirmed as delivered by the carrier. Any replacement or reshipment is handled at our discretion and may incur additional fees.
Please note that we do not provide signed Proof of Delivery (POD) documentation for our shipments. If the delivery status is marked as "delivered" but the recipient cannot locate the parcel, we may consider it a suspected stolen parcel case. In such instances, a police report is compulsory for our records to arrange a reshipment.
If the recipient is unavailable at the time of delivery, the courier may leave the package with a neighbour, at a reception desk, or in a mailroom. This does not constitute incorrect or failed delivery. We highly recommend the recipient contact the courier directly beforehand to explore potential options for rescheduling or alternative arrangements.
If you have received incorrect items or having any trouble regarding the order received, please contact our CS team by following below instructions:
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Take a photo of the parcel you received with the waybill label clearly showing on the parcel packaging.
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Take a photo of all the items you received.
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Email our CS team at cs@yashica.com with your contact email, order number and attach the photos taken when requested by our CS team. Our CS team will follow up your case as soon as possible.
Order Tracking & Delivery Support
Track Your Order with Ease
We strive to provide you with a seamless shopping experience, and that includes keeping you updated on your order’s journey. Once your order has been shipped, you will receive an shipment confirmation email containing your tracking number and a tracking link. These information allow you to monitor your shipment in real time.
To check the status of an international order, please locate your tracking number on your shipment confirmation email and visit the tracking site, including but not limited to: www.17track.net/en. After receiving your tracking information, please allow some time for the tracking system to update its status.
Your Responsibility in Tracking
While we do our best to ensure timely deliveries, it's important to note that tracking your order is now in your hands. We encourage you to regularly check the status of your shipment using the tracking number provided. This way, you can stay informed about its progress and estimated delivery date.
Shipping Delays and Our Role
While we work closely with our shipping partners to deliver your order on time, please understand that we are not responsible for any shipping delays once the package is in transit. Delays can occur due to various factors, including weather conditions, logistical issues, or increased shipping volume caused by third-party carriers. These factors are managed by our courier partners, and we rely on their expertise to navigate such situations.
If you encounter any issues with your delivery, such as delays, missing packages, or incorrect tracking information, please don’t hesitate to reach out to us. Here’s how you can get in touch:
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Email Us: Our customer support team is ready to assist you. Please provide your order number and a brief description of the issue in your email to cs@yashica.com
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Response Time: We aim to respond to all inquiries within 3 business days to ensure you receive the support you need as quickly as possible.
However, we will take reasonable measures to ensure that your parcel is delivered within a reasonable timeframe. This includes collaborating with carriers to identify and resolve any issues, and replacing damaged or lost shipments if necessary.
Tips for a Smooth Delivery Experience
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Check Your Email: Make sure to monitor your email for any updates regarding your order status.
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Confirm Your Shipping Address: Double-check that the shipping address provided during checkout is correct to avoid delivery issues.
Duties and Taxes
Our logistics centre is situated in Hong Kong. International orders may be subjected to imported tax, duties, or handling fee. These charges are the responsibility of the customer and are not included in the cost of your YASHICA order.
Please be advised that if a shipment is refused due to unsettled import fees, the package will be returned, and customer will have to pay for the re-shipping fee.
Additional Customs Information Required for China, Korea, Taiwan & Mexico
For any order shipping to China, Korea, Taiwan and Mexico, addition recipient information will be required by the customs. Our Customer Success team will contact you by email (cs@yashica.com) to obtain this information after receiving your order.
For China shipments:
1. Your Chinese name, phone number and Chinese address
For Taiwan shipments:
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Your name in Chinese for the shipment
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ID authentication via the following website: Taiwan Customs ID Authentication.
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Shipping address in Chinese
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Phone number
For Korea shipments:
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Your name in Korean for the shipment
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PCC Code
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Shipping address in Korean
For Mexico shipments:
1. Your Mexican ID number (Or a photo of the ID)
All the required personal information will be shared only to the shipping partner and courier
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The recipient of the shipment is considered the importer of record and is responsible for complying with all applicable laws and regulations of the destination country.
Pre-order Terms and Implications
During periods of high demand, some products may not be immediately available. In such instances, we provide the option to "backorder" or "pre-order" these items.
The expected shipping date for any preorder or backorder will be clearly indicated on our website at the time of purchase, for example, as "from the week of [specific date]." Our customer success team will also reach out via email to keep you informed about the status and updates regarding your order.
Please be aware that once placed, preorders or backorders cannot be canceled or refunded. Additionally, we may ship your order earlier than the specified date if stock becomes available.
Email Communications Regarding Your Order
Upon the receipt of your order, we will communicate with you via email to keep you informed about its status. Updates will be sent to the email address used to place your order.
Communications regarding your order may include, but are not limited to:
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Order Receipt
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Backorder/Preorder Notification
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Shipment Confirmation
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Shipping Delay Notification
Order Cancellation
Once an order is placed, cancellation and refunds are not possible. Please refer to our Return & Exchange Policy for details.
We encourage customers to review their order carefully before completing the purchase.
If you have any issues with your order, please reach out to our customer support team directly at cs@yashica.com before escalating to your bank, PayPal or Stripe. We are committed to resolving any concerns promptly.
Disclaimer:
*A small percentage of packages may be inspected by customs, which could delay shipment.
**Estimated delivery times do not account for uncontrollable situations (e.g., customs holds or peak seasons) that may prolong delivery.
***Import duties, taxes, or customs clearance charges are not included.
****YASHICA is not responsible for any shipping delays.
Last updated: 20 April 2026