Return & Exchange policy
All products purchased at YASHICA cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only. Please refer to our Warranty Policy for full policies.
Exchange for defective items
If you believe that your product is defective, please contact YASHICA at cs@yashica.com request for exchange.
If YASHICA determines that the product is defective and you are eligible to exchange your product, please follow the instruction of YASHICA Customer Service and send back your product with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product.
Unsuccessful delivery
We will send you an email after one delivery attempt requesting you to contact us within three days to arrange for re-delivery. If we do not hear from you within three days to arrange for re-delivery or if re-delivery is still unsuccessful, the relevant products of your order will be considered as cancelled and you will be subject to a 15% restocking fee.
Refund policy
For any online orders from our website, or crowdfunding orders, we do not offer refunds or exchanges for change of mind. Please be sure of your purchase before finalizing.
Specifically, crowdfunding refund requests that involve shipping fees, we strive to discuss possible resolutions with you.
For crowdfunding backers:
Kickstarter/Indiegogo contributions are pledges to help bring projects to life, not traditional purchases.
On Kickstarter, backers are only charged if a campaign reaches its funding goal, and backers can withdraw their pledge any time before the campaign ends.
Indiegogo charges backers immediately but allows refunds while the campaign is still active.
Please contact our customer support at cs@yashica.com. Include your order details and a detailed reason for the refund request. Our team is dedicated to understanding your concerns and will get back to you as promptly as possible.
Last edited: 1 March 2024
General
This policy will be governed by the laws of the Special Administrative Region of Hong Kong.